Aether for CusTomer Insight & CX Teams
Ignite your customer understanding. Turn Voice of Customer feedback, NPS, tracking data, research and survey results into an integrated, living source of insight.
Aether unlocks and connects value across your reports, research and metrics, empowering your team to illuminate what customers feel, say and do. No more lost context or disconnected slides. Just clarity and data to support every decision.
Customer Insight Use Cases
Aether adapts to the demands of Insight Teams. Here’s how leading teams use Aether for high-impact work:
Category Insights
Evaluating product performance across categories, waves, and customer groups consumes attention and time.
Aether brings together sales impact, satisfaction results, and consumer feedback. Identify top performers and gaps, and share actionable, evidence-backed recommendations with your commercial and product teams.
Voice of Customer & NPS Reporting
Critical signals are lost in sprawling verbatims and score tracking. Spotting patterns and surfacing themes is slow and manual.
Aether unifies open text, scores, and survey results. Instantly surface recurring feedback, pain points, and satisfaction drivers. Share powerful, visual reports that put the Voice of Customer at the heart of strategy and CX design.
Customer Insight Reporting
Stakeholders need fast answers about segments, personas, and emerging attitudes—but data is scattered and siloed, and hard to collate.
Connect demographic profiles, behavioural results, and attitudinal surveys in one place. Quickly generate concise, audience-specific decks and dig deep into any segment in seconds.
How Aether Activates Your Knowledge.
